Returns & Exchanges

At Perfume NZ, your satisfaction is our priority, and we offer a 14-day return window for unopened and unused fragrances to ensure you find your perfect scent. Please ensure all items remain in their original cellophane wrapping to qualify for a full refund or exchange.

1

Contact Support

Email our customer service team with your order number and reason for return to receive a Return Authorization number.

2

Secure Packaging

Carefully pack the unopened perfume in its original box and use protective bubble wrap to prevent damage during transit.

3

Ship the Item

Send the package back to our Auckland warehouse using a tracked courier service to ensure safe delivery.

4

Refund Processing

Once our quality control team inspects the item, your refund or exchange will be processed within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing