Frequently Asked Questions

Everything you need to know about shopping at Perfume NZ

Are your fragrances genuine and authentic?

Absolutely. Every fragrance sold on Perfume NZ is 100% authentic and sourced directly from authorized distributors or the original manufacturers. We do not sell imitations or knock-offs.

How long does shipping take within New Zealand?

We offer fast nationwide shipping. Orders are typically processed within 24 hours, with delivery taking 1-3 business days for urban areas and 3-5 business days for rural addresses.

What is your return policy for perfumes?

Due to health and safety regulations, we can only accept returns on unopened and unused products in their original cellophane wrapping within 14 days of purchase.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as convenient buy-now-pay-later options like Afterpay and Laybuy.

Can I track my order after it has been shipped?

Yes, as soon as your order is dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery progress.

What is the difference between EDP and EDT?

Eau de Parfum (EDP) contains a higher concentration of fragrance oils (15-20%), making it longer-lasting. Eau de Toilette (EDT) has a lower concentration (5-15%) and is generally lighter and more affordable.